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Centre FAQ’s

Please read before you ask

Frequently Asked Questions.

As a recognised UK awarding organisation, regulated by Ofqual, ISM Education is able to give assurances to employers, centres and learners of consistent, valued learning.
How do I become a ISM Education approved centre?
To apply to become a ISM Education approved centre, please visit our become an approved centre page.
How so i apply for a replacement certificate on behalf of learner?
To apply for replacement certificates, please visit our replacement certificates page for more information
How do I provide feedback or a make a complaint?
If you have a complaint or feedback about our service, please contact us in order that we can investigate this using our complaints and feedback procedure. When making contact, please give us the following information if you have it:

What the complaint or feedback is about;
Your full name and learner reference number (if you have one);
Your college, centre or training provider’s name and the ISM Education approval reference number;
The qualification or unit title and qualification reference number;
Copies of any relevant supporting documents.

We promise to:
Acknowledge receipt of your complaint within two working days of receiving it;
Give you a full response within 30 working days. If this is not possible, we will let you know after 15 working days.
For further details please visit here
How do I update/amend by centre details?
Please contact us via to confirm your centre details so we can validate the information.
How do I apply for qualification for my centre?
Requests for approval for qualifications are managed via an application form. Please download here. Once complete, please return this application by post or electronically (with an electronic signature) to ISME Limited using an authorised email
How do I appeal?
It is our aim to treat each case fairly and consistently. However, if you disagree with a decision we have made regarding your candidate’s examination result, you can appeal against it. Please visit our Appeals Policy for more information.
Using a ISM Education Logo
Using the ISM Education Approved Centre logo boosts your profile and we would encourage active approved centres to seek permission to use it, for example on stationery, promotional material, prospectuses, signage and exhibition stands as well as in press adverts in order to promote courses leading to ISM Education qualifications. There are certain rules and conditions attached to its use. In order to get permission to use the ISM Education Approved Centre logo, please contact us on A centre shall not use any other form of our logo without our prior written consent.

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As a recognised UK awarding organisation, regulated by Ofqual, Institute of Sales management (ISM Education Ltd 02921275) is able to give assurances to employers, centres and learners of consistent, valued learning.
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